Multimodal support data: chat and voice, paired together
A multimodal support category pairs the two channels a real support case moves through: a written chat and a follow-up call on the same issue. Kept together, they let a model learn how a customer's tone and wording shift between typing and speaking. This is a request we scope with you, not a set sitting in storage.
What is multimodal customer support data?
Multimodal support data pairs written chat text with a voice call from the same customer case, so a model can learn how the same request sounds different in each channel while staying about the same issue.
The value is in the pairing, not just having both types. A chat opening a ticket and a call closing it, kept linked, teach a model to follow a case across channels instead of treating each one as unrelated.
This category maps to our Conversational AI data service. For the text side of it, see text data.
A model that has to reconcile two data types at once, what was said and what was shown, needs training examples where both sides are real and aligned, not stitched together after the fact. That alignment is often the actual source of errors once a multimodal system reaches production.
This category at a glance
- Data type
- Multimodal
- Service
- Conversational AI data
- Who works on it
- Contributors from our network of 30,000+ people worldwide, matched to your brief.
- Review
- A review pass before anything is delivered.
- Your data
- NDA first, used only for the agreed scope, returned or deleted when you ask.
- First step
- A small free sample before you commit.
What makes a chat-and-call pair useful
A short brief that answers these saves rework once work begins.
Case linkage
Decide how a chat and its matching call get tied together before collection starts, or pairing falls apart later.
Channel order
Chat first then a call, or the other way round. Real support cases go both ways, so plan for the mix you actually see.
Labeling scope
Sentiment and intent labels can be added per channel or across the whole case. Settle this with your annotation brief.
Language mix
If your support runs in more than one language, tell us the mix up front so contributors match it.
From your brief to a linked chat-and-call pair
One named contact owns the project from scoping to the last file.
Brief
You tell us the category, the language and roughly how much you need.
NDA and scope
We sign an NDA before any data moves, then agree the scope with you.
Free sample
We produce a small sample free, so you can check it before you commit.
Production
Contributors from our network work in our own tools, to the brief you set.
Review
A review pass runs before anything is delivered.
Delivery
The data comes to you, or moves on to another service with us.
Where paired support data fits
This category runs through our Conversational AI data service. You can also browse every category on the datasets hub.
Questions about paired chat and voice data
The datasets FAQ covers questions that apply across every category.
Do you have paired chat-and-call datasets in stock?
No. Pairing chat and voice from the same case is something we build for your brief, not something sitting in storage.
Do the chat and call have to be about the same issue?
Yes, that's the point. Pairing only works if both channels trace back to one customer case.
Can you collect just one channel instead?
Yes. If you only need chat or only need voice, our Data collection service covers each on its own.
Can you label sentiment or intent across both channels?
Yes, through our Data annotation and labeling service, once the pairs are collected.
Can we see a sample first?
Yes, a small free sample before you commit to a full brief.
Can this be paired with other data types across a larger project?
Yes. Multiple data types, languages or domains can be combined under one brief and one named contact, using our 30,000+ person network and a track record of 150+ delivered projects.
Request this category
Pick the data type, add the languages and a rough volume, and send it. We'll produce a small sample free before you commit.
- Your named contact replies within one business day.
- We sign an NDA before any data changes hands.
- We produce your free sample, then agree the full scope.
This opens your email app with the brief filled in. Nothing is sent until you press send. You can also use the contact page.